REFUND POLICY
A legal disclaimer & Scope of Services
Own Your Outcome Fitness provides personal training, fitness coaching, exercise instruction, accountability, and general health and wellness education. Services provided by Own Your Outcome Fitness are fitness and educational services and are not medical or healthcare services.
PERSONAL TRAINING SCOPE OF SERVICES
Personal training services may include individualized exercise programming and instruction based on a client’s stated goals, current abilities, fitness level, exercise experience, and information provided by the client.
Services may include strength and resistance training, cardiovascular exercise, flexibility and mobility exercises, balance and coordination exercises, general physical conditioning, exercise technique and form instruction, exercise progression and modification, goal setting, accountability, and general education regarding healthy exercise habits.
Personal training may assist clients in working toward goals such as improving strength, muscular endurance, cardiovascular fitness, mobility, flexibility, balance, coordination, body composition, exercise performance, and overall physical fitness.
Individual responses to exercise vary. Own Your Outcome Fitness does not guarantee any specific result, amount of weight or body fat loss, muscle gain, strength increase, physical appearance, or other fitness outcome.
NOT MEDICAL CARE OR PHYSICAL THERAPY
Personal training is not the practice of medicine, physical therapy, or another licensed healthcare profession.
Own Your Outcome Fitness does not diagnose diseases, injuries, or medical conditions; prescribe medications; provide medical treatment; perform physical therapy; or diagnose, treat, cure, or rehabilitate an injury or medical condition.
Exercise may be modified based on a client’s reported limitations, abilities, discomfort, or fitness level. Exercise modifications are provided for fitness purposes and are not medical diagnosis, treatment, physical therapy, or rehabilitation.
Clients experiencing an injury, persistent or unexplained pain, dizziness, chest pain, unusual shortness of breath, fainting, or other concerning symptoms should discontinue exercise as appropriate and seek evaluation from a qualified healthcare professional.
Own Your Outcome Fitness may require medical clearance before beginning or continuing an exercise program when appropriate.
CLIENT HEALTH INFORMATION AND RESPONSIBILITY
Clients are responsible for providing accurate and complete information regarding known medical conditions, injuries, medications, physical limitations, pregnancy, recent procedures or surgeries, or other circumstances that could reasonably affect their ability to participate safely in exercise.
Clients are responsible for notifying Own Your Outcome Fitness if relevant health circumstances change during the course of training.
A client’s participation in an exercise program does not replace medical evaluation or advice from a physician or other appropriately licensed healthcare professional.
NUTRITION AND WELLNESS INFORMATION
Any nutrition information provided by Own Your Outcome Fitness is general educational and wellness information and is not medical nutrition therapy or individualized treatment of a disease or medical condition.
General information may include education regarding healthy eating habits, hydration, general nutrient and macronutrient concepts, meal planning strategies, food tracking, and nutrition habits related to general fitness goals.
Own Your Outcome Fitness does not diagnose or treat nutritional deficiencies, eating disorders, diseases, allergies, metabolic conditions, or other medical conditions through nutrition services and does not prescribe a therapeutic diet for the treatment of a medical condition.
Clients who require medical nutrition therapy or dietary treatment for a disease or medical condition should seek assistance from an appropriately qualified healthcare professional.
EXERCISE RISK
Participation in exercise and physical activity involves inherent risks. These may include, but are not limited to, muscle soreness, strains, sprains, falls, aggravation of an existing condition, cardiovascular complications, and other injuries or adverse events.
Clients are responsible for communicating pain, dizziness, unusual shortness of breath, weakness, discomfort, or other concerning symptoms experienced before, during, or following exercise.
Clients should not continue an exercise that causes unusual or concerning symptoms merely because it was included in their training program.
NO GUARANTEE OF RESULTS
Fitness results depend on numerous factors outside the control of Own Your Outcome Fitness, including individual physiology, consistency, nutrition, sleep, recovery, lifestyle, medical conditions, medications, adherence to programming, and other individual circumstances.
Testimonials, photographs, client progress, examples, or statements regarding previous client results are provided for informational purposes and do not constitute a promise or guarantee that another client will achieve the same or similar results.
REFUND AND CANCELLATION POLICIES
Purchases and participation in services are also subject to the Refund & Cancellation Policy provided by Own Your Outcome Fitness. Nothing contained in that policy or this disclaimer is intended to waive a client’s rights or remedies that cannot legally be waived under applicable law.
CLIENT ACKNOWLEDGMENT
By purchasing, scheduling, or participating in services provided by Own Your Outcome Fitness, the client acknowledges that personal training and fitness coaching are not substitutes for medical care and that Own Your Outcome Fitness is not providing medical diagnosis, medical treatment, physical therapy, or other licensed healthcare services.
The client acknowledges responsibility for providing relevant and accurate information, exercising within their abilities, communicating concerning symptoms or limitations, and seeking appropriate medical care when necessary.
Nothing contained in this disclaimer is intended to exclude, restrict, or waive any right or protection that cannot lawfully be excluded, restricted, or waived under applicable law.
Refund Policy
REFUND & CANCELLATION POLICY
This policy explains session cancellations, payment credits, and refunds. It supplements your service agreement and does not replace legally required contract terms or cancellation notices.
Payments and legal rights
Payments are generally non-refundable, except where applicable law or your service agreement requires a refund. Statutory cancellation and refund rights take priority over every provision below, including the 24-hour rule and any session forfeiture.
Session cancellations and rescheduling
Please give at least 24 hours’ notice before the scheduled session start time. When timely notice is given, you may request that the payment be held as a credit toward your next available, mutually agreed session. Rescheduling is subject to availability. Send your request through the contact method used to arrange your training and retain a copy of your notice. This does not restrict any legally permitted method of canceling your contract.
Late cancellations and missed sessions
A cancellation less than 24 hours before the session, or a no-show, generally results in that session being counted as used, with no refund or credit, only to the extent permitted by law. Exceptions may be granted for genuine, unavoidable emergencies, considered case by case. Contact Own Your Outcome Fitness as soon as reasonably possible. An emergency exception on one occasion does not require the same exception in the future.
Discontinuing services
If you decide to stop services, notify Own Your Outcome Fitness. Payments for services already provided are generally non-refundable. Unused prepaid amounts will be handled under applicable law and your service agreement; they will not automatically become a cancellation fee. Any legally required refund will be provided within the applicable deadline.
Cancellations by Own Your Outcome Fitness
If Own Your Outcome Fitness cancels a session, you will not lose that paid session. Your payment may be applied to a mutually agreed replacement session. If a replacement cannot be agreed upon, the payment for the canceled, unprovided session will be refunded. Any broader refund rights required by law remain available.